Super Administrator Guide
Complete guide to platform-wide administration and system management
Role Overview
As a Super Administrator, you have the highest level of access in the Totolaw system. You can access all organisations, manage system-wide settings, and perform any action without needing specific role assignments.
Key Privileges
✓ Platform-Wide Access
- • Access all organisations
- • No membership required
- • All permissions automatically granted
- • Bypass permission checks
✓ System Administration
- • Create/delete organisations
- • Manage all users and roles
- • System configuration
- • Grant/revoke Super Admin status
With Great Power...
Super Admin access should be granted sparingly and only to trusted platform administrators. All Super Admin actions are logged for security auditing.
Getting Started
As a Super Admin, your dashboard includes additional features not visible to other users:
System Admin Menu Item
Navigate to Dashboard → System Admin to access platform-wide administration tools.
Organisation Switcher
Top navigation bar includes organisation switcher - you can access any organisation instantly without needing to be a member.
All Data Visibility
You can view and manage all cases, hearings, documents, and evidence across all organisations.
- 1
Login to Totolaw
Use your Super Admin credentials
- 2
Navigate to System Admin
Click System Admin in the left sidebar
- 3
Access Admin Features
Manage organisations, users, and system settings
Organisation Management
- 1.Go to System Admin → Organisations
- 2.Click "Create Organisation" button
- 3.
Fill in organisation details:
- • Name: Full organisation name (e.g., "High Court of Fiji")
- • Code: Unique identifier (e.g., "HC", "MC")
- • Type: Court level or organisation type
- • Parent Organisation: If part of hierarchy
- • Contact Details: Email, phone, address
- 4.Click "Create" to save
Tip: The organisation code is used in case number generation (e.g., "HC-CV-2024-001" for High Court Civil case).
View Organisation Details
Click on any organisation to view members, cases, settings, and activity.
Edit Organisation Settings
Update name, contact info, hierarchy, or activation status.
Deactivate Organisation
Temporarily disable an organisation without deleting data. Users cannot access deactivated organisations.
Delete Organisation
Use with extreme caution! Deleting an organisation permanently removes all cases, hearings, documents, and member associations.
Totolaw supports multi-level organisation hierarchies for court systems:
Set parent organisation when creating or editing an organisation.
User Management
As a Super Admin, you can see all users from all organisations in the system.
To view users:
- 1. Go to System Admin → Users
- 2. Browse all users or search by name/email
- 3. Filter by organisation, role, or status
- 4. Click on any user to view their full profile
Critical Security Feature
Only grant Super Admin status to trusted platform administrators. This privilege grants unrestricted access to all data and settings.
Granting Super Admin:
- 1. Go to System Admin → Users
- 2. Find the user you want to promote
- 3. Click on their profile
- 4. Click "Grant Super Admin" button
- 5. Confirm the action (this is logged)
Revoking Super Admin:
- 1. Navigate to the Super Admin user's profile
- 2. Click "Revoke Super Admin" button
- 3. Confirm revocation (this is logged)
- 4. User returns to normal access levels
Note: All Super Admin grants and revocations are permanently logged in the audit trail for security and compliance purposes.
You can add any user to any organisation and assign roles:
- 1. Navigate to target organisation
Use organisation switcher or System Admin panel
- 2. Go to Settings → Users
View organisation's current members
- 3. Click "Invite User" or "Add User"
Choose existing user or send email invitation
- 4. Assign roles and permissions
Select appropriate roles for the user's responsibilities
System Configuration
Managed Lists are system-wide dropdown options used across all organisations:
Available Lists:
- • Case Types: Civil, Criminal, Family, etc.
- • Case Statuses: Active, Closed, Pending, etc.
- • Hearing Types: Mention, Trial, Sentencing, etc.
- • Document Types: Affidavit, Motion, Order, etc.
- • Evidence Types: Physical, Documentary, Digital, etc.
- • Party Roles: Plaintiff, Defendant, Witness, etc.
Managing Lists:
- 1. Go to System Admin → Managed Lists
- 2. Select the list you want to edit
- 3. Add, edit, or deactivate list items
- 4. Changes apply system-wide immediately
Email Configuration
Configure SMTP settings for magic link authentication and notifications.
Storage Configuration
Manage file storage settings for documents and evidence uploads.
Security Settings
Configure session timeouts, rate limits, and security policies.
Monitoring & Reporting
All administrative actions are logged for security and compliance:
Logged Actions:
- • Super Admin grants/revocations
- • Organisation creation/deletion
- • User role assignments
- • Permission changes
- • System configuration updates
Access audit logs from System Admin → Audit Logs
User Activity
Monitor active users, login patterns, and session activity.
System Performance
View database performance, API response times, and error rates.
Storage Usage
Track document and evidence storage across organisations.
Best Practices & Security
Limit Super Admin Access
Only grant Super Admin status to 2-3 trusted platform administrators. More is not better.
Regular Audit Reviews
Review audit logs monthly to ensure no unauthorized or suspicious activity.
Document Changes
Keep records of why Super Admin access was granted or major configuration changes were made.
Test Before Production
Test system-wide changes in a staging environment before applying to production.
Backup Strategy
Ensure regular database backups before making major structural changes.
Related Resources
Need Help?
If you encounter issues or have questions about Super Admin features, contact the platform development team or refer to the technical documentation.